Here's a scenario most business owners will recognize: You're paying for software your team uses every day. Nobody’s complaining about it and things are generally getting done. So, you leave it alone and focus on everything else that needs your attention.
That’s a completely reasonable call. But using a tool isn’t the same as fully leveraging it, and that distinction is one of the most common reasons businesses don’t get full value from their tools.
At People 1st, IT Inc., we often see businesses invest in powerful platforms but only scratch the surface of what those tools can actually do.
When software gets deployed, most users learn just enough to get their work don...